Understand how cancellations, changes, and refunds are handled for your booking.

1. Airline Fare Rules Apply

All flights booked through us are subject to the fare rules, cancellation policies, and change fees set by the operating airline. These rules vary depending on the airline, the fare class purchased (e.g. Economy, Premium Economy, Business, First), and the route booked. Our agents will explain the applicable fare rules for your specific booking before you confirm your reservation.

2. Cancelling a Booking

• To cancel a reservation, contact our support team by phone or email as soon as possible.
• Refund eligibility, if any, depends entirely on the airline's fare conditions for the ticket purchased.
• Some fares (such as basic economy or promotional fares) may be fully non-refundable.
• Where a refund is permitted by the airline, it will be processed to your original method of payment after any applicable airline cancellation fees are deducted.

3. 24-Hour Booking Flexibility

For most bookings made directly with us, you may be eligible to cancel within 24 hours of booking for a full refund, provided the reservation was made at least 7 days before the scheduled departure — consistent with standard U.S. Department of Transportation guidelines. Please confirm eligibility with your agent, as this may not apply to all fare types or third-party bookings.

4. Changes to Your Booking

• Date or itinerary changes are subject to the airline's change policy and may include a change fee plus any fare difference.
• Our agents can help identify the most cost-effective options if your plans change.
• Some promotional or heavily discounted fares may not permit changes at all.

5. Airline-Initiated Cancellations or Schedule Changes

If an airline cancels or significantly changes your flight, you are generally entitled to a full refund or free rebooking as determined by the airline's own policy. Our team will assist you in understanding your options and coordinating with the airline on your behalf.

6. Service Fees

In addition to any airline-imposed fees, a portion of the amount charged to you may include a service fee for booking assistance provided by TraveloWander LLC. This service fee is separate from airline charges and is generally non-refundable, even if the underlying airline ticket is refundable. Your agent will disclose any applicable service fee before you confirm your booking.

7. How to Request a Refund or Cancellation

To request a cancellation or refund:

• Call us at +1-888-202-3123, available 24/7, or
• Email us at support@flightgoreserve.com with your booking reference and request details.

Please allow up to seven business days for refund requests to be reviewed and processed, in addition to any processing time required by the airline or payment provider.

8. Questions

If you have questions about a specific booking, fare rule, or this policy, our travel support team is available around the clock to help. Contact us anytime at +1-888-202-3123 or support@flightgoreserve.com.